Frequently Asked Questions
Everything you need to know about shopping with Moon Nude.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned unless defective.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our curated fashion cuts may vary slightly by collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I track my shipment?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
At Moon Nude, we prioritize ethical manufacturing. We partner with suppliers who utilize organic cotton, recycled polyester, and low-impact dyes wherever possible to minimize our environmental footprint.